Return and Refund Policy for Ready 4 Adventure

Return and Refund Policy

Last updated: July 11, 2023

Thank you for shopping at Ready 4 Adventure.

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ready 4 Adventure (Pty) Ltd, 5 Saint Olympus, Neptune Way, Olympus AH, Pretoria, 0081.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Ready 4 Adventure, accessible from https://www.r4a.co.za
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• The Goods are not damaged/abused in a way that is clearly not a shipping defect.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Warrantees

We do not import anything on grey imports. Therefore, product warranties are applicable to some products according to the warranties and guarantees from our suppliers/manufacturers.

We do not guarantee products/goods but will assist the client in submitting a warranty claim with the manufacturer/supplier.

If you have concerns about our returns policy on a specific product, please reach out to us on our contact form and we will provide details on the warrantee of the product you are interested in.

Returning Goods

A query should be created for returning goods by sending an email to returns@r4a.co.za.

Our standard policy is that goods returns remain the responsibility of the client. If, however, there is clear fault on our side, we will engage with the client on finding a fair way forward at the discretion of the company.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: returns@r4a.co.za